Heat pumps / air conditioners are essential for the hot New Zealand summers and cool winters. To function at their best, heat pumps / air conditioners need regular maintenance and may also require repairs over the lifetime of the system.

While it can be tempting to try and save a few dollars and do the repairs yourself, this can be dangerous to your personal safety and will be against the manufacturer’s recommendations. Hiring a professional to repair your heat pump / air conditioning system is the best approach.

Here are the top five reasons why you should contact Fujitsu General if your Fujitsu heat pump / air conditioner is in need of a service or repair.

1. Professional service

   As with other valuable household appliances, and even motor vehicles, some repairs are not suitable for DIYers to undertake. Employing a professional to repair your heat pump / air conditioning system is the best way to avoid DIY disasters such as damaging parts or creating leaks where refrigerant can escape. Those who own a Fujitsu General heat pump / air conditioner have access to Fujitsu General Assist, our extensive in-house service department which delivers a high level of support and accessibility to our customers. The program provides Fujitsu trained technicians and Service Agents in New Zealand with the ability to resolve issues onsite promptly.  
   

2. Warranty

   The guaranteed result of hiring a trained technician means your warranty will be protected. Some warranties can become void if an unlicensed person works on your heat pump / air conditioner. Fujitsu General is proud to offer 6-year full parts and labour warranty for all domestic heat pump / air conditioning systems sold in New Zealand. 

3. Save money

   Hiring a professional could mean the difference between a reasonable bill and a small fortune. Technicians will know when parts need repairing or replacing, can look or test to see if another part may be broken or showing signs of wear and tear and will need replacing in the near future. Fujitsu General Assist technicians have a high first-time fix rate so your unit will be back up and running as quickly as possible. If it is time to invest in a new heat pump / air conditioner rather than continuing to replace parts, our technicians can give you advice on the best options available to suit your needs and budget.
   

4. Long-term health

   A professional service is recommended every one to two years, depending on usage, to ensure the system operates as smooth as possible. Regular servicing also helps pick up any potential issues before they become major problems. With experience and years in the industry, skilled technicians can help to keep your air conditioner running better and for longer.  

5. Safety

   Hiring a professional heat pump / air conditioning technician provides customers with peace of mind that the service or repair will be addressed by an expert. As industry leaders, we employ professional technicians with the right qualifications and experience to ensure the best outcome for customers. You should always make sure your technician is fully qualified and has the correct New Zealand licencing, which must be held by any person who carries out work in relation to refrigeration and heat pump / air conditioning equipment. Whatever the issue that needs attention, Fujitsu General technicians are always fully equipped to handle the job and enforce the necessary safety measures.
   

Fujitsu General Assist is our extensive in-house service department which was implemented to deliver a high level of support to our customers. For more information about air conditioning maintenance, contact Fujitsu General Assist on 04 568 8761 to speak to a member of our friendly customer service team.