Heat Pump / Air Conditioning Service and Repair
Fujitsu General New Zealand provides a 6 year full parts and labour warranty for all single, multi-room and ducted heat pump / air conditioners when the unit is installed by a Fujitsu Accredited Installer. The warranty also applies to any device equipped with anywAiR® technology, including the Wi-Fi Adapter II and the Wall Mounted Touchpad for Ducted Systems. Further details on the information we ask you to provide when submitting a claim on your unit can be found by visiting our Warranty Information page.
Fujitsu General Assist is our in-house service department which delivers a high level of support and accessibility to our customers. For product selection requests, we have developed the Fujitsu Assist Tool, while our Help Centre staff remain available for more detailed heat pump / air conditioning repair inquiries.
The program provides Fujitsu trained technicians in Auckland and Christchurch as well as Service Agents in all other parts of New Zealand, including Wellington and Hamilton. No matter where in New Zealand you are located, our Service Agents can carry out onsite heat pump / air conditioning repair to resolve issues promptly.
Contact Fujitsu General Assist
If you require assistance with customer support or heat pump / air conditioning service and repair, speak with a member of our friendly customer service and technical support team. Fujitsu General Assist can be reached on 04 568 8761 or via our contact us page.
Operating Hours
The Fujitsu General Assist customer support team is available to provide you with assistance from 8:30am to 5:00pm NZST Monday to Friday.
Submit a support request
Lodge a support ticket and a Fujitsu General Assist team member will get back to you as soon as possible.
Lodge a Ticket
Book a service call
