Indoor comfort is critical whether you’re at home or work, and a heat pump / air conditioning system is a common way to help create a cool, or cosy, environment. A heat pump / air conditioner is a long-term investment and it’s important that you’re confident about the decision you make and the brand you select.

Fujitsu General New Zealand strives to consistently provide high quality, energy efficient, reliable products accompanied by superior customer service, and the following are the top 10 ways we do this:

1. New Zealand's Favourite Air^®

We are always striving to be the best heat pump / air conditioning company to deal with in New Zealand, not just a leading heat pump / air conditioning brand.

2. Reliability

We focus our research and manufacturing strengths into one core product category, which has resulted in the world-class heat pump / air conditioning products available today; all backed with a 6 year full parts and labour warranty for all residential systems purchased from a Fujitsu Accredited Installer.

3. Trusted

For more than 25 years, we have kept New Zealand homes comfortable all year round.

4. Fujitsu General Assist

We have a dedicated and extensive in-house customer care and mobile technical support team and can deploy factory trained technicians to all major cities / towns, while also providing access to dedicated Service Agents in all other parts of the country.

5. Japanese heritage

Established in 1960 in Japan, Fujitsu General has been pioneering world-first technologies in the heat pump / air conditioning industry globally, with its strong Japanese heritage of research, innovative manufacturing, and product development.

6. Global brand

With Japanese based headquarters, and market leading R&D facilities in Japan, Thailand and China, residential and commercial solutions are developed for markets across Europe, Asia, North and South America, the Middle East, Australia, and New Zealand.

7. National network

Fujitsu General products are available in New Zealand via a comprehensive network of retailers and specialists.

8. Sensitive Choice^® Programme 

Fujitsu’s advanced Catechin Filters are approved by the Sensitive Choice^® Programme. Our advanced filter systems contribute to a fresher and cleaner living environment. 

9. Award-winning brand

We have been highly commended for product design, and business success, by Reader’s Digest ‘Most Trusted Brand’.

Fujitsu General New Zealand is committed to creating a holistic customer care experience, recognising that reliability and high quality doesn’t start and end with products and features. It’s also about being there for the entire customer journey by offering the best possible assistance throughout the life of your heat pump / air conditioning system.