HELP CENTRE

FAQs: Operation

What is covered under my Fujitsu domestic warranty?

In residential applications, Accredited Fujitsu Installers may offer a 6 year parts and labour warranty and non-accredited Fujitsu Installers may offer a 5 year parts and labour warranty.

Fujitsu's domestic warranty covers manufacturing faults or malfunctions of Fujitsu heat pumps / air conditioners installed in homes within New Zealand provided the unit has been installed in accordance with the installation manual and the warranty card. Please refer to your warranty card supplied with your heat pump / air conditioner for full terms and conditions. For further information please refer to the Warranty Information page of our website.

Search FAQs

submit a service request

Submit a support request

Lodge a support ticket and a Fujitsu General Assist team member will get back to you as soon as possible.

icon-mail-white Lodge a Ticket icon-phone-white Book a service call